Nur Clock is a smart digital Adhan clock designed to display accurate prayer times using real-time data. It syncs automatically via the internet, ensuring precision no matter your location. It’s simple to set up and easy to use for any household or mosque.
Our standard processing time is up to 72 hours on business days (Monday–Friday). Once shipped, delivery within the United Kingdom typically takes 3–5 business days. Please note that during holidays, restocks, or limited edition launches, shipping times may vary.
No, we do not charge any ongoing or subscription fees. Your purchase is a one-time payment.
Yes, exchanges are possible. Please contact our customer support team within 14 days of receiving your order. Items must be unused and in their original packaging.
Some items may ship separately depending on availability or warehouse location. You will receive tracking information for each shipment if your order is split.
If your order arrives damaged, please contact us immediately with photos of the damage and your order number. We will arrange a replacement or refund as soon as possible.
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Google Pay for secure and convenient checkout.
Yes, your payment is 100% secure. We use trusted payment gateways and industry-standard encryption to ensure your personal and financial information is protected.
Currently, we do not offer installment or “Buy Now, Pay Later” payment options. Full payment is required at the time of purchase.
All payments on our website are processed in GBP by default. However, your bank or payment provider may automatically convert the amount to your local currency during checkout.
Please check your spam or junk folder for the confirmation email. If it’s not there, contact our support team with your payment receipt or transaction ID, and we’ll assist you promptly.
The total amount shown at checkout includes all applicable fees. However, depending on your location, your bank may apply international transaction fees or local taxes.
You can reach our support team by email at support@nurclock.com or by filling out the contact form on our website. We typically respond within 24–48 business hours.
Our support team is available Monday to Friday, 9 AM – 5 PM (GMT). We are closed on weekends and public holidays, but we’ll get back to you as soon as possible.
Please refer to the user manual or setup guide included with your order. If the issue continues, contact our support team with a description of the problem and, if possible, a photo or video. We’ll help troubleshoot or arrange a replacement if needed.
Yes! We provide easy-to-follow setup instructions. If you need further help, you can contact us directly or check our website for a video tutorial and step-by-step guide.
Once your order has shipped, you’ll receive a tracking link via email. You can use this link to monitor the delivery status in real-time.
We offer a 14-day return policy on unused items in original packaging. If you’re not satisfied, contact support to initiate a return or request a refund.
Thank you for shopping with Nur Clock. We want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below.
To be eligible for a refund:
Your item must be unused and in the same condition that you received it.
The product must be returned in its original packaging.
You must contact us within 14 days of receiving your order.
Email us at support@nurclock.com with your order number and reason for return.
We’ll provide return instructions, including our return address.
Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days.
Please allow additional time for your bank or credit card provider to process the refund.
Shipping costs are non-refundable unless the return is due to a defective or damaged product.
We do not accept returns or issue refunds for:
Products returned after 14 days of delivery
Items that have been used, damaged, or altered
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund, including shipping costs.
